The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hello, and welcome, user_rl4fa7! To enroll in the Unlimited Data Option, go to xfinity.com/buy/customize-internet-equipment. Once you enroll in the Unlimited Data Option, it will take effect immediately, and you'll see the charge reflected on the billing statement for the month in which you enrolled. For example, if you call to enroll on November 14, your Unlimited Data coverage will begin that same day and will apply to your entire data usage for November. Any overages during that month will be covered and won’t be billed separately.
It’s also helpful to keep in mind that the 1.2 Terabyte Internet Data Usage Plan includes a one-month courtesy period. If you're still within your courtesy month, you may want to consider that before enrolling in the Unlimited Data Option to avoid any unnecessary charges. We know managing data plans can be a bit confusing, so thank you for taking the time to check in. If you have any questions or need help deciding what’s best for your situation, we’re here to support you!
EG
Expert
•
113.3K Messages
13 hours ago
The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityThomasA
Official Employee
•
2.7K Messages
13 hours ago
Hello, and welcome, user_rl4fa7! To enroll in the Unlimited Data Option, go to xfinity.com/buy/customize-internet-equipment. Once you enroll in the Unlimited Data Option, it will take effect immediately, and you'll see the charge reflected on the billing statement for the month in which you enrolled. For example, if you call to enroll on November 14, your Unlimited Data coverage will begin that same day and will apply to your entire data usage for November. Any overages during that month will be covered and won’t be billed separately.
It’s also helpful to keep in mind that the 1.2 Terabyte Internet Data Usage Plan includes a one-month courtesy period. If you're still within your courtesy month, you may want to consider that before enrolling in the Unlimited Data Option to avoid any unnecessary charges. We know managing data plans can be a bit confusing, so thank you for taking the time to check in. If you have any questions or need help deciding what’s best for your situation, we’re here to support you!
0
0