Visitor
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1 Message
Can Existing Service be transferred to my roommate
I have Graduated, but my roommate has not. So, I will be moving soon, and she will remain at our existing address where I am the Xfinity account holder.
She would like to retain our current Xfinity service/equipment. Is it possible to change her to the Account Holder for our existing service, and remove me?
Thanks.
EG
Expert
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119K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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1.6K Messages
4 hours ago
Congratulations on graduating user_d7ctx4! I totally understand needing to change ownership at this time. I will be happy to assist you further. I will need some additional information to proceed.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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