Visitor
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1 Message
Can a new router delivery order be changed to pickup?
Ordered equipment for a new account, but realized it would be much faster to pickup instead. The order was today about an hour ago, but I can't find any information in the app or website.
EG
Expert
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120.2K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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2.1K Messages
2 hours ago
Hello @user_8f0zqm Thanks for reaching out. We can change your order to be a pickup instead and have you go get it. But we only have 15 minutes after a shipment is placed to cancel the shipment The warehouses move quick. So if we change it to the pickup option you may still receive a separate shipment that would need to be returned to not get charged for the extra equipment. If you still want to change it, just let us know.
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