1 Message
Cameras Not Delivered
I ordered 2 cameras on the phone about 2 weeks ago and have not received them yet. I called Friday and sat on hold for 20 minutes and had to go. Please confirm when I should expect to receive the cameras.
1 Message
I ordered 2 cameras on the phone about 2 weeks ago and have not received them yet. I called Friday and sat on hold for 20 minutes and had to go. Please confirm when I should expect to receive the cameras.
EG
Expert
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109.5K Messages
7 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
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1.9K Messages
7 days ago
Hello and thank you for reaching out via our Xfinity Community Forums today, user_cio5n0. I would be happy to look into the mysteries of your cameras. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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