Eds3rd's profile

Frequent Visitor

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10 Messages

Thursday, April 24th, 2025 3:59 PM

Camera connectivity

To whom it may concern,

  I purchased and installed 3 xfinity outdoor cameras and a video doorbell in 2023 on a 2 year installment plan. 1 year later. One of the cameras failed. After multiple attempts at troubleshooting I was told the camera needs replacement . Of coarse camera is no longer under warranty. Begrudgingly i purchased a new camera and installed it which resolved problem. 2 months ago a second camera no longer connected . After troubleshooting determined that camera to be no longer working. I would need to purchase a new one. Which I did not. Today the 3rd camera has lost connectivity. Same issue camera need to be replaced At 120 plus 15 fee for whatever . So the original 3 plus 2 additional replacements at a total cost of 600 dollars plus fees and a 10 dollar a month home security subscription over a 3 year span. I am overly frustrated at the lack of willingness to at least offer a discount or waive fees due to faulty equipment. The cameras are installed under protective awnings and not fully out in the elements. They should last longer than a year or 2   . I use xfinity home because i have mobile and internet also therfore it very easy to manage all through the app. Also makes billing easier. I would like to continue to use the home service so I purchased cameras used for a significantly lower cost. If those fail or do not work I will have no choice but to use another service and purchase better cameras. 

Sincerely 

Edward [Edited: "Personal Information"]

Official Employee

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1.9K Messages

5 days ago

Hello, @Eds3rd. Thank you for making us aware about the security camera issues you've been experiencing. I also appreciate you troubleshooting on your own in an attempt to fix this problem. I would be more than happy to review your account to see what options we have available to get this sorted out. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

Expert

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110.1K Messages

4 days ago

Concern moved here to the Customer Service help section.

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