Frequent Visitor
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10 Messages
Camera connectivity
To whom it may concern,
I purchased and installed 3 xfinity outdoor cameras and a video doorbell in 2023 on a 2 year installment plan. 1 year later. One of the cameras failed. After multiple attempts at troubleshooting I was told the camera needs replacement . Of coarse camera is no longer under warranty. Begrudgingly i purchased a new camera and installed it which resolved problem. 2 months ago a second camera no longer connected . After troubleshooting determined that camera to be no longer working. I would need to purchase a new one. Which I did not. Today the 3rd camera has lost connectivity. Same issue camera need to be replaced At 120 plus 15 fee for whatever . So the original 3 plus 2 additional replacements at a total cost of 600 dollars plus fees and a 10 dollar a month home security subscription over a 3 year span. I am overly frustrated at the lack of willingness to at least offer a discount or waive fees due to faulty equipment. The cameras are installed under protective awnings and not fully out in the elements. They should last longer than a year or 2 . I use xfinity home because i have mobile and internet also therfore it very easy to manage all through the app. Also makes billing easier. I would like to continue to use the home service so I purchased cameras used for a significantly lower cost. If those fail or do not work I will have no choice but to use another service and purchase better cameras.
Sincerely
Edward [Edited: "Personal Information"]
XfinityRaul
Official Employee
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1.9K Messages
5 days ago
Hello, @Eds3rd. Thank you for making us aware about the security camera issues you've been experiencing. I also appreciate you troubleshooting on your own in an attempt to fix this problem. I would be more than happy to review your account to see what options we have available to get this sorted out. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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EG
Expert
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110.1K Messages
4 days ago
Concern moved here to the Customer Service help section.
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