Visitor
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1 Message
Calm Reward Malfunction
I claimed the Calm trial through my Xfinity Membership benefits & received a promotional code. However, the code isn’t working on Calm’s redemption page, & the reward has now disappeared from both my available offers & redeemed benefits.
Could you please help restore the reward or provide the correct redemption link? I still have my original promotional code. Thank you!
XfinityKei
Official Employee
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2.8K Messages
1 hour ago
@MamaPlum Thanks for reaching out for support with your membership rewards.
Our apologies for the experience you had. If the reward is no longer visible it's possible the time has expired, it's no longer available or supplies are exhausted. I’m sorry as we do not have a way to restore rewards.
I am happy to check your account to see what information we have and confirm if it shows under redeemed.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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