Visitor
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2 Messages
calling xfinity
I really don't like calling xfinity because I always get "someone" who doesn't speak English. It's either garbaled or "they" are very hard to understand. It sure would be nice to talk to an American. Or having to press the "number 5" for a example to speak to a American that speaks English. Like when you make a call to a company there's an option to select Spanish. e.g "Por favor presione cinco para español". "Those people" who doesn't speak English correctly and is VERY HARD to understand shouldn't be in customer service.
I recall years ago I would call Comcast, or (any company for that matter) I always talk to an American.
It's very frustrating!
XfinityKei
Official Employee
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1.5K Messages
1 month ago
@Encrypted_God Our apologies for the issues you're experiencing when calling in. We value your feedback and we will share it with our team. You can also log into the XFINITY website and there’s a section for feedback where you can share this directly with our leadership. You're in the right place for help! Can you tell us more about what's going on, so our team can resolve any concerns you have?
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