1 Message

Thu, Nov 25, 2021 1:07 AM

Calling Xfinity automated system

I have to call xfinity about once a month, and it INFURIATES me to no end that the automated system refers to me by my first name. Let alone that I'm talking to a robot, what happened to MR? Perhaps I'm being a little vain about this, but I would rather not be called anything at all. I don't even talk to that thing I just press numbers. Is there a way to change this?

Official Employee


419 Messages

4 d ago

Hello @user_78554d! I understand what you mean. Everyone want's to be greeted differently and respectably. Some of us like a more personal approach and others would like to keep it professional. Here at Comcast, we want to take in everyone's feedback to make the best experience. I recommend expressing yourself here https://comca.st/3nNyjwl so your voice can be heard. 

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