user_wi3ou7 - Hello, and thank you for reaching out to us here for assistance with your Caller ID feature. I know how important it is to see incoming calls displayed and I'd be happy to help with some troubleshooting steps. Let's start by refreshing the connection between your modem and TV equipment:
Unplug both your X1 TV box and your new modem.
Plug the modem back in first and wait for it to come fully online (the status light should be solid).
Once the modem is ready, plug the TV box back in.
This process allows the TV box to receive a fresh entitlement signal from the modem and can often resolve issues that occur after equipment changes.
Next, let's verify that Caller ID on TV is enabled:
Open the Xfinity app on your mobile device.
Navigate to Account > Voice Settings > Caller ID on TV.
Make sure the feature is turned on.
If it's already enabled, try turning it off, wait about 30 seconds, and then turn it back on.
You can also perform a system refresh which may help:
Press the A button on your Xfinity remote.
Select System Refresh.
The refresh process takes approximately 10 minutes and will restart your TV boxes.
This step is especially effective for restoring features that may not have synced properly after a modem replacement.
If you're still experiencing issues after trying these steps, please let us know. We'll be happy to continue troubleshooting and can perform additional remote diagnostics, including sending provisioning signals if needed, to help restore the Caller ID feature.
XfinityThomasA
Official Employee
•
3.8K Messages
2 hours ago
This process allows the TV box to receive a fresh entitlement signal from the modem and can often resolve issues that occur after equipment changes.
Next, let's verify that Caller ID on TV is enabled:
You can also perform a system refresh which may help:
This step is especially effective for restoring features that may not have synced properly after a modem replacement.
If you're still experiencing issues after trying these steps, please let us know. We'll be happy to continue troubleshooting and can perform additional remote diagnostics, including sending provisioning signals if needed, to help restore the Caller ID feature.
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