Called customer service bad service

The DVR is not recording anything and the system say”You have nothing scheduled for the next 14 days”. We have several things recording.  I tried using the Assistant and it did a call back to my phone number. But all I could hear was a bunch of talking in the background in the call center. When I yelled and asked if they could pick up the phone please they they put me on hold for a few more minutes. After 20 minutes of waiting to get customer service to help me with the DVR recording schedule, they just hung up. I would greatly appreciate some help.

Again, I apologize for the experience you had over the phone, but we're more than happy to help here in our forums!

Here are a few common fixes you can try on your end if you haven't already:
1. Sync the DVR with the cloud
-Press the XFINITY button on your remote.
-Select Settings (gear icon).
-Go to Device Settings.
-Scroll down and select Sync DVR > Sync DVR Now. 
 
2. Perform a System Refresh 
-Press the XFINITY button.
-Navigate to Settings > Help > System Refresh. 

3. Reboot the cable box
-Press the XFINITY button.
-Select Settings (gear icon).
-Go to Device Settings.
-Select Power Preferences.
-Select Restart.
OR
-Unplug the power cord from the back of the X1 box.
-Wait at least 30 seconds.
-Plug the power cord back in. 

Please let us know if any of these steps help, if you've already tried them, or if you need further assistance. We're here for you!