Visitor
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1 Message
Called about a promotional offer - is it a scam?
Hello,
I was called today about a promotional offer stating that the existing account was available for a %50 off discount. Is this a scam or should I call this number back?
thank you
XfinityRyanE
Official Employee
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1.1K Messages
2 years ago
Hello @user_Ben12, thanks for reaching out to us for help with your account and promotions. You did the right thing in reaching out to us to confirm the legitimacy of this offer. Currently, we are not offering any type of discount like this toward our customer's accounts.
It's important to keep in mind that we will never ask for upfront payments in the form of things like gift cards. We also have a helpful website here: https://www.xfinity.com/support/articles/protect-yourself-phone-scams, which will go over how to identify, avoid, and report these types of phone scams.
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