Visitor
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1 Message
Called 8/25 regarding mobile issue
Hello yesterday I called because I was having issues with a promotion. I talked to an agent for about 40 mins and after that I was transfer to a very rude and disrespectful "manager" that would talk over me instead of letting me explain what was the issue. He explain a little of what he thinks happen and said I have been requesting promotion over promotion and that is not what happen I would like that call to be review and give proper feedback and training to that "manager". Being someone that has work in the customer service industry that is not how you should talk or treat your customers and specially someone that has been with you guys for over 9yrs.
XfinityDena
Official Employee
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4.6K Messages
6 hours ago
@user_8i8mmm
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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