Call me

I can’t get the interactive system to work. It will not send me a number to contact an agent. It just keeps resetting my system. It’s been well over an hour. I have unplugged my system. No more resetting. I work from home and can’t get connect to the VPN. My IT says Xfinity is blocking it. Call me please!

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XfinityThomasB

Official Employee

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2.3K Messages

2 hours ago

Howdy user_1s0byz

We provide our support here on our forums, if you prefer to speak on the phone, we do have phone support available. As far as VPN is concerned, we do not block VPN connectivity. It sounds like you are having a tunneling error, does your company offer various connecting service points? I would advise trying a different paired server.

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user_1s0byz

Visitor

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2 Messages

@XfinityThomasB my IT gave me a list of things to verify. If you tell me where to actually call that I can talk to someone I will do it. Or call me. I am just sitting here in front of my computer.

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2 hours ago

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XfinityBrianH

Official Employee

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1.7K Messages

user_1s0byz You can call us at 1-800-Xfinity (1-800-934-6489) or send us a DM for assistace through chat!

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14 minutes ago

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Customer Service

user_1s0byz

Call me

XfinityThomasB

user_1s0byz

XfinityBrianH

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