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user_1cmtf2
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2 Messages

10/04/2026 3:37 AM

Call guard not working

How do I get call guard to work? I put the app in enabled all permissions tried a million different things but no matter what I do get the same message "you do not have the right plan" but I do I have the required plan.

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2 days ago

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XfinityJanelle

Official Employee

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2.5K Messages

3 days ago

Hey @user_1cmtf2 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding call guard. I would be more than happy to offer my assistance looking into this further for you. Please take a look at these steps listed here https://www.xfinity.com/support/articles/using-call-guard and let us know if you have gone through everything that is listed. 

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user_1cmtf2

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2 Messages

@XfinityJanelle​ I did follow all those steps I've uninstalled and reinstalled the app about 100 times and redone all the steps Everytime lol, I still just keep getting the message you do not have the right plan

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3 days ago

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XfinityJanelle

Official Employee

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2.5K Messages

Let's take a closer look at the account. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 days ago

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