Call center hours

What are the “normal” business hours? Because online it says 8am est but apparently customer service is still closed

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XfinityEricB

Official Employee

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3.2K Messages

5 months ago

Dreaaa Our call center hours are Sunday to Saturday, 7:00 a.m. to midnight ET, and ours here are 6:00 AM and 12:00 AM Eastern Time. What are you looking into getting help with, and we would be happy to assist you here?

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Dreaaa

Visitor

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4 Messages

I’m currently furloughed and looking for payment options

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5 months ago

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XfinityEricB

Official Employee

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3.2K Messages

Dreaaa I would be happy to review the account billing options for you!

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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5 months ago

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Dreaaa

Visitor

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4 Messages

ok. I sent a direct message.

im still trying to reach customer service and it says call back during normal hours then hangs up

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5 months ago

0

Customer Service

Dreaaa

Call center hours

XfinityEricB

Dreaaa

XfinityEricB

Dreaaa

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