1 Message
Call center complaint
What is a customer care number that I can call or email for complaints and to get calls pulled from the centers. I'm beyond aggravated with this company! I have spent hours on the phone getting my billing straightened out just to talk to the next person because it is still showing the same and i continue to get disconnected after speaking with a representative. I really do wish that these call centers actually put notes on account like they say they do.
XfinityJohnG
Official Employee
•
1.2K Messages
23 days ago
Thank you for reaching out to our team here @user_kin6vg. That is definitely not the experience we would like you to have, and I will be happy to check on any billing issue from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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