user_33qk9z Hello, thank you so much for reaching out for support on our community forums. Our Forums are designed to help customers in public with their concerns as much as possible, to help other members of our community if they experience a similar issue or concern. For us to better assist you, here feel free to provide more details on what you need assistance with, making sure to not provide any personal/private details. With that information, we would be able to help from there. If you do prefer support over the phone, feel free to reach out using our 1-800-Xfinity number.
XfinityAmandaB
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