Call back

@XfinityKassie​ Thank you so much Kassie for reaching out to me. I've not had any luck with a resolution after chatting several times with a live agent and making 5-6 phone calls. In total, I've spent about 5 hours on calls/chats and absolutely no one has been able to help me. Sharing my contact information:

[Edited: "Personal Information"] 

Here is a summary of the resolution I am seeking. Please call, text or email me if you need any other details. I am thanking you in advance for taking ownership of this situation and treating me like a valued customer.

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I recently migrated high speed internet and 6 mobile phones from Verizon to Xfinity. I started service on December 20 and here we are on January 16 and I'm still having problems getting my account set up corrected. From my very first contact with Xfinity, there has been misinformation and errors every step of the way. I've now had to spend approximately 5 hours on various chat sessions and phone calls (it's nearly impossible to reach a live person). To add insult to injury, every time I get to an agent, I have to spend 15 minutes reexplaining the issues (no one leaves detailed account notes). I've now asked 5 times for a member of management to contact contact me and this has yet to happen (it is impossible to get a supervisor to join a chat session because after the initial rep makes the chat transfer - you wait indefinitely in a virtual queue).Here are my takeaways. First, you get what you pay for. I tried saving money by switching to Xfinity but it has quickly cost me way more money in lost time on chat sessions and phone calls.2. Absolutely no one at Xfinity is empowered to do anything to resolve customer issues. I simply asked fir a refund of the $25 activation fee per line ($150 total) because it's been weeks and my service set up has just today been corrected (as far as I can tell). Each rep agrees this is a reasonable request, but no one has the authority to credit my account - and remember, I've never once been contacted by a supervisor.3. Gone are the days when employees put themselves in the shoes of their customers, empathize, and once the problems are validated, they personally take ownership of a service breakdown and see that it gets corrected by following up with their peers, leaders, etc.Xfinity you should be ashamed. You've invested more money in keeping customers in an endless chat loop that you don't have time to deliver on your promises.

I apologize for the frustration @user_qj5i75 Please send us a DM with your full name and address to Xfinity Support. 
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

@XfinityJoe and @XfinityKassie I've sent a direct message using the instructions provided. Can I please ask the two of you to follow up to ensure I receive a management call back? This has gone on way too long and I would really like a resolution. Please take ownership and help me resolve this.