Hi there and welcome to comcast @user_ir4oyu. I am sorry to hear that your Internet is not working. You are in the right place and I am happy to assist you today. Have you checked to see if you are in an area that services are being affected by an interruption? Here is a link to check your area by just checking your address, https://www.xfinity.com/support/status.
If you are in an area that is being affected by a servie interruption, we do have our amazing Xfinity Hotspots available for you. Xfinity has millions of WiFi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient WiFi and are free to Xfinity Mobile customers and eligible* Xfinity Internet and Comcast Business Internet customers. Hotspot usage doesn’t count against the monthly data usage allowance for Xfinity Internet customers. This link https://www.xfinity.com/support/articles/about-xfinity-wifi-internet, will help you out with how to connect to our Xfinity Hotspots.
Additionally, we’re aware of an issue affecting some customers’ Xfinity Internet service and are working to restore it as quickly as possible. Other internet-dependent services may be affected, including Xfinity Voice or Email, select video content or DVR services. For now, try using our Xfinity WiFi Hotspot mobile app to connect to the Internet. You can also try using your mobile phone or device as a personal hotspot. We apologize for any inconvenience and thank you for your patience.
XfinityRoberto
Official Employee
•
1.8K Messages
2 years ago
Hi there and welcome to comcast @user_ir4oyu. I am sorry to hear that your Internet is not working. You are in the right place and I am happy to assist you today. Have you checked to see if you are in an area that services are being affected by an interruption? Here is a link to check your area by just checking your address, https://www.xfinity.com/support/status.
If you are in an area that is being affected by a servie interruption, we do have our amazing Xfinity Hotspots available for you. Xfinity has millions of WiFi hotspots throughout our service area to make sure you’re always connected. These hotspots give you fast, convenient WiFi and are free to Xfinity Mobile customers and eligible* Xfinity Internet and Comcast Business Internet customers. Hotspot usage doesn’t count against the monthly data usage allowance for Xfinity Internet customers. This link https://www.xfinity.com/support/articles/about-xfinity-wifi-internet, will help you out with how to connect to our Xfinity Hotspots.
Additionally, we’re aware of an issue affecting some customers’ Xfinity Internet service and are working to restore it as quickly as possible. Other internet-dependent services may be affected, including Xfinity Voice or Email, select video content or DVR services. For now, try using our Xfinity WiFi Hotspot mobile app to connect to the Internet. You can also try using your mobile phone or device as a personal hotspot. We apologize for any inconvenience and thank you for your patience.
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