Visitor
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1 Message
Call back
Hi for some reason I can not.find the phone number or how to receive a call back
I've been trying to.remove my father who.passed 4 years ago from the account
I was told.to be here on the internet in order to change his password and that I'm to ask for CSA department to assist.
Accepted Solution
BruceW
Gold Problem Solver
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26.3K Messages
3 years ago
[edited: option no longer valid]
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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Accepted Solution
XfinityBrie
Administrator
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671 Messages
3 years ago
@user_8f9757
Thank you for joining us here in the community, and I am sorry for your loss. It's always difficult when a loved one passes. There unfortunately is not a phone number to request a callback, but you can do so through the link that @BruceW once you're signed into an account.
Given the question posed though, you can contact Customer Security Assurance directly using the information below:
If an Xfinity account holder passes away, we’ll do all that we can to help you through this difficult time.
In the event this happens you may close the account permanently or transfer ownership of the account of the deceased to yourself. Begin the process here, and read below for step-by-step instructions.
If you are looking to change, move or cancel your Xfinity services for any other reason, please follow the directions in How to Change, Move or Cancel Your Xfinity Services.
For additional information please visit: What To Do When An Account Holder Passes Away
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