2 Messages
Call back system does not work
I have been trying to cancel my internet service for the last day as we are no longer at the address. The call back system does not work. When I click 1 on the iPhone key pad, it does not transfer to the agent. A chat agent left the conversation in the middle of the process. Since then, we were not able to connect to an agent via chat.
XfinityWilliam
Official Employee
•
1.2K Messages
11 months ago
Hello user_nzykq6. You have come to the right place to assist in disconnecting your services. We would be more than happy to get this done for you. Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityWilliam
Official Employee
•
1.2K Messages
11 months ago
Hello user_nzykq6. It was a pleasure assisting you today in helping to get your service disconnected because you moved. I hope you have a good day and take care!
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user_20x166
1 Message
10 months ago
I have tried to reach someone at Xfinity for an entire week. I use the call back feature and when they call me and ask me to press #1 to speak to an agent, it does not work and I cannot be connected!!!
I am reading that this happens quite often. What to do??????????????????????????//
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