Call back from Lucy

Lucy set up my new internet plan. She was to call me back for new phone service. No call-back yet. I would like to complete everything with Lucy.

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XfinityKei

Official Employee

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2.4K Messages

3 days ago

@user_u9u3hy I'm so glad to hear that Lucy was amazing! Our team can also help. Are you wanting mobile phone or a home phone?

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user_u9u3hy

Visitor

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2 Messages

There should be a way to check my account and contact Lucy to complete everything, correct?

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3 days ago

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@user_u9u3hy This is a great question, I can certainly check your account and see what's still needed and confirm if everything has been completed. There may or may not be a way to contact Lucy.
Can you please direct message me your first and last name along with your full service address, so I can assist you further? To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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3 days ago

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Customer Service

user_u9u3hy

Call back from Lucy

XfinityKei

user_u9u3hy

XfinityKei

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