Visitor
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1 Message
California resident cancel service online
Hi, I want to cancel my home internet service without talking to your sales reps on the phone. It's my understanding that California now requires you to provide a method for cancelling service in the same manner as was used to sign up (online). Please help me cancel my internet without talking to an agent on the phone.
Thanks!
EG
Expert
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121.6K Messages
13 hours ago
Moved here.
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XfinityBillie
Official Employee
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4.4K Messages
6 hours ago
@user_jjg3ob Thank you for taking the time to reach out to us here on our Xfinity Forums. As sad as we are to hear you are planning on leaving our Xfinity family, this is something that our team can help with. Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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