Visitor
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1 Message
Cable/wire across the yard
Who can we contact about a Comcast cable that has been laying across my daughter’s yard near the bottom of the stairs. She is not a Comcast customer but has neighbors who are. The cable has been there several weeks. The dogs, the kids and a grandmother (me) have all tripped over the cable. It must be buried or we will remove the hazard ourselves soon before someone gets injured.
XfinityRoberto
Official Employee
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1.7K Messages
2 days ago
Hello and welcome to Comcast @user_yrlpky. Thank you so much for reaching out to us regarding the cable line across your daughter yard. You are in the right place and we are happy to assist you today?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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