Visitor
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1 Message
Cables not buried
People came out to work on the cable box and I lost connection. More people came out and reconnected it, but there’s a cable running over the ground to my house from the box. It has been several weeks and it hasn’t been fixed. I fear ill need to go to court to get an order against the neighbors where the box located, the village, and the entities that own rights to the easement
EG
Expert
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117.6K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySean
Official Employee
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633 Messages
2 hours ago
Thanks so much for reaching out through the community forums, user_9wn6pl! Sorry to hear that line hasn't been buried. It can typically take up to 14 business days for a line to be buried, and there are some restrictions that can cause delays at times. Our team would be more than happy to take a closer look and provide assistance where possible! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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