2 Messages
Cables need removed
I recently purchased a house, and do not want to have Xfinity services. The previous owner owned the home for over 35 years and told me that Xfinity is the company that installed them. Can I have the lines to my house removed?
CC_Tony
Retired Employee
•
1.4K Messages
1 year ago
Hello, @user_h7h10a!
Thank you for your post! We can definitely put in a request to have the line connecting your home to the pole removed. Any wires attached to your home or inside it are yours. Please, send a DM to "Xfinity Support" with your full name and address, so I can get that request put in for you.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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