Visitor
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2 Messages
Cables hanging dangerously from utility pole
I am an xfinity customer at [Edited: Personal Information]. There is a utility pole behind my house that has a large rectangular box hanging from it and is pulling down cables. I am afraid it will fall and hit someone. Can a local representative be called out to fix it?
CCGabby
Retired Employee
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1.5K Messages
1 year ago
Hello, user_d9045c. We appreciate you reaching our team on Forums regarding the downed cable. You've reached the right team and we can definitely help! Please send a DM with your full name and full service address to further assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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