Cables are not buried

I just got my internet connected and someone came today to bury the cables. I just got a message saying that the cables are buried, but they are NOT. The guy left without burying the cables but marked the job complete.

There is no customer service to call. Stupid Xfinity assistance is worthless because it doesn't understand.

What the heck!! What do I do now? How would I get in touch with a human???

Responses

XfinityRaul

Official Employee

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1.9K Messages

4 days ago

@user_uapkwt Thank you for making us aware the cables were not buried via Forums. Don't worry, you're definitely in the right place to getting this taken cared of. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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user_ifa85s

1 Message

Cable in the front of my house has still not been buried. I crosses my driveway and runs down the side walk.it is getting to be summertime and people are walking on the sidewalk in places the cable is on the sidewalk and someone is going to trip and y’all are going to be liable! It has been unburied for more than 7 months. This is absolutely ridiculous. I am ready to go with a different provider that can at least bury there cable.

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1 day ago

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XfinityChelseaB

Official Employee

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1.6K Messages

Hello @user_ifa85s, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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