Visitor

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1 Message

Thursday, February 19th, 2026 2:53 AM

Cables are left hanging loose from the box towards my house.

Greetings,  I had a tech from you doing a repair. After doing a grwat job the cables and the box from outside were left open and cables are loose. Is it possible to get a tech back and sort them out?

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Official Employee

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3K Messages

34 minutes ago

Thanks for posting on our community forums, user_v3okt2. We'd be happy to help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

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• Click the "New message" (pencil and paper) icon

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• Press Enter to send it

 

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