Visitor
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1 Message
Cable/Fence Damage
Greetings. I'm resorting to forums because I saw no relevant category in the standard customer support portal.
The week of February 25, 2026--if not that exact date--workers laid a cable through our yard. The integrity of our border fence/gate was compromised as a result. It's been uprooted and there's a notable tilt in the gate that wasn't present before. This is particularly concerning because our neighbor breeds large dogs, and any rough contact might cause them to break through. I can provide images upon request.
Thank you
XfinityJustinC
Official Employee
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2.1K Messages
9 hours ago
Hello, @user_j73ydj thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance regarding the fence concern when the recent line work was completed. I can get a ticket opened to have this addressed, and will need to gather some information that we don't want in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
For customers that need to report a concern and don't have time to reach out to us, logging in here is a good place to report : https://www.xfinity.com/support/articles/report-an-issue
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XfinityJustinC
Official Employee
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2.1K Messages
8 hours ago
@user_j73ydj I appreciate you sending the direct message. I was able to locate that, and will follow up with you there to continue with getting the fence fixed.
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