Visitor
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6 Messages
Cablecard in Tivo stopped Working - Now no longer Paired
I have a cable card in a Tivo that stopped working Yesterday (Saturday 11-30-2024). The cable card had been successfully working for a while and I know that the cable card was successfully paired. The cable card now says that it is no longer paired. I have tried the cable card self-install authorization and can see the cable card and host id in that system, but I get an error when I try to pair the card. I spent an hour or so with support - via text (who stopped responding after about 25-30 minutes - not cool) and via phone who while nice, said that there was nothing she could do.
I am hoping to get help getting my cable card successfully repaired. I hope I can direct message support and they can get me to someone who can help. Thank you for any assistance you can provide.
Steve [Edited: "Personal Information"]
XfinityMarcos
Official Employee
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2.3K Messages
5 months ago
Hi Romera, thank you for reaching out and including all of those great details in your post. I would need to access your account to check out the device details and help more on this. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityChristy
Official Employee
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1.9K Messages
5 months ago
@Romera, we want to thank you for reaching out to us via our Xfinity Community Forums for support with your concern. We are glad we were able to provide you with the information you were looking for! Never hesitate to create another public post for any of your future account and service needs! I hope you have a great day and an even better holiday season.
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PeterW
Regular Visitor
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5 Messages
4 months ago
Unfortunately, this was expected. This article from two years ago warned that this was coming and explains the situation better than I can. https://www.lightreading.com/cable-technology/time-warp-could-cause-millions-of-old-powerkey-set-tops-to-go-on-the-blink It includes cablecards with the same CA module. I don't think it can be fixed. If you get the chance to get a replacement cablecard that still works, take it quickly before they're gone. They are rather scarce at this point and (as I understand it) most locations don't have any left.
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