@user_2dss22 Thanks for reaching out to us about your intermittent TV service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary Click the "Direct Message” icon. Click the "Start new conversation" (pencil and paper) icon. In the "To:" line, type "Xfinity Support." As you type, a drop-down list will appear. Select "Xfinity Support" from that list An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it.
XfinityCarolyn
Official Employee
•
300 Messages
1 hour ago
@user_2dss22 Thanks for reaching out to us about your intermittent TV service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to Direct Messaging within the forum
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