Visitor
•
1 Message
Cable
Very disappointed that my cable keeps freezing today I’ve restarted my gateway and done all the trouble shooting
Visitor
•
1 Message
Very disappointed that my cable keeps freezing today I’ve restarted my gateway and done all the trouble shooting
XfinityJeffB
Official Employee
•
308 Messages
16 hours ago
Hello user_zjix6t, thank you for reaching out here in our Xfinity Community forum, we appreciate you and your time. I completely understand your disappointment, and I want to help you with it. I will need some account information best kept private.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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