Thank you for clarifying, @user_6a6400. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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XfinityJosephA
Official Employee
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1.8K Messages
7 hours ago
Hello @user_6a6400 are you needing another cable outlet installed in another room?
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user_6a6400
Visitor
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3 Messages
7 hours ago
Yes, I need the cable transferred from one room to another
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