Visitor
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1 Message
Cable
I need to have a black cable that runs the width of my property buried. I also have a thick orange cable sticking out of the ground removed. Finally I have an orange cable coming out of my house by the side door removed.
lester [Edited: "Personal Information"]
XfinityJohnG
Official Employee
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1.8K Messages
2 days ago
Thank you for reaching out to us here @user_m1yieq. I will be happy to submit an escalation over to the correct team to get that line buried. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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