Hello, susantim23! Thank you for joining the forum community and for reaching out to us here for help. You can report safety issues and concerns, such as low-hanging cable wires, by visiting the Report an Issue page. Next, choose the option that best describes your situation and click Continue (Low-hanging or down cable wires posing a safety risk). For safety concerns, select the option from the drop-down menu that most closely describes your issue. Make sure all information is accurate then click Submit. You’ll see a confirmation page as well as receive a confirmation email.
Requests are worked in the order they're received. You'll get emails about the status of your request, and we may contact you for more information if needed. Once we resolve your issue, we'll send you an email to confirm that everything is set.
XfinityThomasA
Official Employee
•
2.3K Messages
11 days ago
Hello, susantim23! Thank you for joining the forum community and for reaching out to us here for help. You can report safety issues and concerns, such as low-hanging cable wires, by visiting the Report an Issue page. Next, choose the option that best describes your situation and click Continue (Low-hanging or down cable wires posing a safety risk). For safety concerns, select the option from the drop-down menu that most closely describes your issue. Make sure all information is accurate then click Submit. You’ll see a confirmation page as well as receive a confirmation email.
Requests are worked in the order they're received. You'll get emails about the status of your request, and we may contact you for more information if needed. Once we resolve your issue, we'll send you an email to confirm that everything is set.
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