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Wednesday, February 5th, 2025 3:10 AM

Cable

I want to upgrade my TV service with a promo

Official Employee

 • 

1.9K Messages

7 hours ago

Thank you for reaching out to us @user_lf6bsb! Our team can certainly assist with upgrading your channel lineup. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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