The concern is not "Community Center / Guidelines" related................. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Good morning @user_fhan9o, and thank you for reaching out to our dedicated Communities team on our Forums, we appreciate it and hope you are otherwise having a great Saturday so far! I'm sorry to hear that you are looking to cancel your account as we would hate to lose a valuable customer. We'd be happy to try to turn things around and change your mind. If you'd like to proceed though, we do respect your decision and assure you our team is made up of real live dedicated agents that are here to help.
To better assist, we'll need to collect some sensitive information to get your account pulled up and then verified with a 6-digit security code. Can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers? To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
EG
Expert
•
106.6K Messages
14 days ago
The concern is not "Community Center / Guidelines" related................. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlyssaA
Official Employee
•
1.6K Messages
14 days ago
Good morning @user_fhan9o, and thank you for reaching out to our dedicated Communities team on our Forums, we appreciate it and hope you are otherwise having a great Saturday so far! I'm sorry to hear that you are looking to cancel your account as we would hate to lose a valuable customer. We'd be happy to try to turn things around and change your mind. If you'd like to proceed though, we do respect your decision and assure you our team is made up of real live dedicated agents that are here to help.
To better assist, we'll need to collect some sensitive information to get your account pulled up and then verified with a 6-digit security code. Can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers? To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward to working with you further.
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