U

Visitor

 • 

3 Messages

Wednesday, July 2nd, 2025 12:13 PM

Cable Workers drilled through my sewer line

How can I reach someone to help with cable workers drilling through my sere line? We can't  even use the bathroom.

Expert

 • 

111.4K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

2.1K Messages

2 days ago

 

user_fysrsy Oh gosh, that is not good! Thank you for reaching out via our Xfinity Community Forums. You are in the right place to get this issue resolved. To get started, please send us a direct message with your name, address, and when this took place.

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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