Cable Wires Need to be Buried in my Neighborhood

We live in a townhouse community. Near the walking path behind my neighbors' building there are large exposed orange cable wires protruding from the cable box that need to be buried. They have been there for two years. What can we do to get these buried?

Responses

XfinityDilary

Official Employee

•

2.2K Messages

1 year ago

user_ahk05v Thanks for posting on our Community Forums. We can help report this. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

0

U

user_ahk05v

3 Messages

1 year ago

This still has not been taken care of.

1

0

U

user_mxvzjd

13 Messages

Good luck. Xfinity contracts this work out to random local third parties, and there seems to be zero communication or accountability. It is common to experience your order being closed repeatedly, claiming the work is complete, while no one even came near the property. When you call Xfinity (after wasting time convincing the robot to let you talk with a human), the agent will have absolutely zero information about your situation, no ability to communicate with the technician or see their notes (because it was never an Xfinity tech), and just give you another date with their utmost sincere apologies. This cycle will continue until you win the lottery. Just search for "bury" on these support forums. :)

1 year ago

0

Customer Service

user_ahk05v

Cable Wires Need to be Buried in my Neighborhood

XfinityDilary

user_ahk05v

user_mxvzjd

New to the Community?