Visitor
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1 Message
cable wires exposed
During a storm (over 5 weeks ago) our wiring was struck. Xfinity sent a repair man out within 3 days and he ran new wiring but he was unable to install/dig and put it in the ground. He said another repair would do that. We have now had 5 appointments and all we get is them rescheduling to another week. In the meantime we have wires that are a tripping hazard. Having company for thanksgiving and several of those guests are kids. If someone gets hurt, Xfinity might get a lawsuit. Every time this gets rescheduled, we have to cancel any appointments we have and sit around all day waiting on a service man only for them to not show up. This is the 5th time and they didn't show up again! Very frustrating. Can't talk to a human. Went to the store but they are only sales not repair. This is very crazy. Looking at other internet services available. HELP.
XfinityMarshante
Official Employee
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639 Messages
8 hours ago
Hello @user_l2l94e, thank you for taking the time to leave a post. I’m sorry to hear about the experience you’ve had trying to get your new line buried. Yes, a separate team handles that part of the process. Once the technician installs the new line, they submit an order to our drop team. After all utilities have been properly marked, the drop team comes out to bury the line. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I’d be happy to look into this further and help get the line buried for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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