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user_57xe3d
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Thursday, April 10th, 2025 9:32 PM

Cable Wires Exposed

The cable box outside my house by the sidewalk does not have a cover and the wires are exposed. Is it possible to get a cover or have someone install one? 

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Updated 

3 days ago

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XfinityAmandaB

Official Employee

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2.1K Messages

6 days ago

 

user_57xe3d Thank you so much for stopping in for help with getting this box covered. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

2

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DME

Visitor

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1 Message

Xfinity assist. Broken box has birds nest. How to fix?

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3 days ago

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XfinityMatthew

Official Employee

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19 Messages

Hello DME . We could certainly have someone come out to take a look at the box and get in cleaned up and fixed. In or to do that we will need you to send us a direct message with your full name and an address so we can locate the box. 

 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

 

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3 days ago

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