Cable wire still not fixed

Xfinity hooked up a green wire form the Xfinity box to my panel lid . Now you can hardly get it open. I returned a call to a rep who was a male

As he told me it would cost me 100.00 to get it fixed or they would have to replace everything or dig or bury a ground wire. He said there was no listing for that problem for a tech to come out and his manger wouldn't even know what to do about it. I called like 2times before that. Finally a lady at another number took my call and said a tech would be out today.

The man I talked to was at a Comcast store.

[Edit: Phone number] They came out but never fixed it. The green wire on the panel lid. So Xfinity what is your purpose leaving it like this?