Cable wire still not buried

September 7 so it has been 45 or so days and I havent heard anything

@Zone-1  Let us check on this directly. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Good afternoon, @Zone-1 I hope your day is going well so far, and wanted to check in with you here to see if happened to see the direct messages we have sent? 

The local leadership team has let us know they need you to sign a document before the permit can get issued. When you have time can you check to see if received the communication, and then follow back up in the direct message. I look forward to hearing back from you.