Cable wire line down schedule technician

Hello,

The exterior cable line to my home has fallen and service is down.
The automated assistant and phone system have not allowed me to schedule a repair.

Address: [Edited: "Personal Information"]

The cable drop from the pole to the house appears to be down and may be a hazard.

Please open a maintenance ticket and schedule a technician.

Thank you. [Edited: "Personal Information"]

@xfinitysupport

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user_388r7m

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2 Messages

9 days ago

No hotspots in vicinity. All phone data used.

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user_388r7m thank you for using the Xfinity Community Forums page to let us know about the downed line and your service being impacted. Let's get a private conversation going in a direct message thread to address this together.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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8 days ago

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EG

Expert

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116.8K Messages

8 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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Customer Service

user_388r7m

Cable wire line down schedule technician

user_388r7m

XfinityMarcus

EG

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