CABLE WIRE LAYING ACROSS MY LAWN

We had service installed at our new home 3 weeks ago and no one has come back out to bury the cable line, now I need to cut the grass but I am unable to because of this cable and I cannot get a physical person on the phone to get this resolved. It's only a matter of time before someone gets hurt or we lose service as a result of this.... DO BETTER XFINITY!

Responses

XfinityOrlandoM

Official Employee

•

2.2K Messages

16 days ago

@kingeroc

Thanks for reaching out to us and joining the Xfinity family. I do apologize if no ones came back out to bury the cable line that we installed. Go ahead and send me a direct message including your first and last name and complete service address that way we could set up a work order for a tech to come out and bury the cable line.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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Customer Service

kingeroc

CABLE WIRE LAYING ACROSS MY LAWN

XfinityOrlandoM

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