Visitor
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1 Message
Cable Wire Exposed
Comcast buried the cable wire a while ago but did not burry the wire that was under a tree. The tree has been cut down and now the cable wire is exposed. Need to have the wire buried under ground as soon as possible.
XfinityKei
Official Employee
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2.5K Messages
2 hours ago
@user_o23fvc You're in the right place for help!
Our team can get a tech out to bury that wire.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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