Visitor
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4 Messages
Cable wire down
We had a bad snow storm and lost cable/internet connection. I called xfinity
to report it and have had difficulty getting it repaired. We checked the wire coming from the house and noticed it was disconnected and wrapped around the neighbors fence across the street near the pole. They give me appointments and no one shows up.
Very frustrating…any suggestions?
XfinityRaul
Official Employee
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2.6K Messages
4 hours ago
@user_sg1wmq I appreciate you making us aware of the cable being disconnected via Forums. I would be more than happy to review your account to see what's the status of these appointments. In the meantime, you can connect to one of our hotspot signals while we restore your services. To find your nearest hotspot, go to xfinity.com/wifi and enter your zip code. Once you are at the location, follow the instructions at xfinity.com/wifi to join the hotspot.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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