Visitor
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2 Messages
Cable wire down
Last night a tree branch near the street fell and knocked down the cable and internet wire. We don’t have neither at the moment.Please help. Thank you
Visitor
•
2 Messages
Last night a tree branch near the street fell and knocked down the cable and internet wire. We don’t have neither at the moment.Please help. Thank you
XfinityKei
Official Employee
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1.5K Messages
2 days ago
@user_ubme7p I’m glad to know you and your home are safe from that falling branch. Our team is here to help, and we can send out someone to repair that line and restore your services. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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