Cable wire down

Last night a tree branch near the street fell and knocked down the cable and internet wire. We don’t have neither at the moment.Please help. Thank you

Responses

XfinityKei

Official Employee

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1.7K Messages

2 months ago

@user_ubme7p I’m glad to know you and your home are safe from that falling branch. Our team is here to help, and we can send out someone to repair that line and restore your services. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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user_bd57a0

Visitor

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1 Message

we have down cable wire in the public alley way between my building and the power pole who do I call, my trash collection vehicle cannot pick up the trash container due to the cable wire

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Reply

3 days ago

0

XfinityJon

Official Employee

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346 Messages

Hey there user_bd57a0. If it is a Comcast cable that is down we can help you out. I would need some additional information from you please.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

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