1 Message

Tue, Sep 14, 2021 11:53 PM

cable wire down

yesterday's storm blow down all tv, internet, phone and power wires, both power and phone company have real people who can answer the phone, came out, and restored the wire. Not comcast, the whole support page is useless to say the least. There will be lawsuit happening, if some on trips on the wire, and get hurt. 



Official Employee


6.4K Messages

10 d ago

Hello user_61acb4, thank you for reaching out to us here with this concern. You've come to the right place to have your cable line repaired. Our Digital Care team can handle just about everything outside of home installs so you're in good hands :) To get started on scheduling a tech to come out could you please send us a private message with your full name and street address? 


To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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